Companies buy ERP & CRM to improve for the next 10 years. The implementation takes a year, we focus on the other 9 years.
We start where the consultants finish
Consultants focus on selling and installing ERP and CRM. Their finish-line is a “go-live event.” Our focus is continuous business improvement using Microsoft Dynamics as the digital transformation engine to improve business process and productivity.
Make Dynamics Better
Low cost, high quality work delivered by reliable people that care about me
At $200/hr we can’t afford full-time consultants
AMO gives us the 400-level expertise we need to get to the next level
It’s fractional ownership of a team that I couldn’t afford otherwise
Implementation consultants got Dynamics up, AMO made it better
Our team from AMO are outstanding communicators
I appreciate the continuity of working with the same people
My AMO team has all the skills I need to support and enhance Dynamics
With AMO I can mix and match skillsets as I need them
AMO supported our team with right combination of skills and process
I trust my team. They care about our success and I care about them
AMO supplemented our team and reduced the cost of our roll-out
The consultants left as soon as the money ran out, AMO is here with us
When the consultants left we were not ready to take over support
We got Dynamics Live. They made Dynamics work for our business.
What We Love
We Love What Customers Use
What We Do
We help our customers to achieve more with the Microsoft Dynamics they already own
SUPPORT
Reduce Costs of Operating, Supporting and Owning Microsoft Dynamics
Microsoft Dynamics is more powerful, more flexible and more integrated than ever. It is also more complicated to support. There is a huge cost to being surprised or unprepared for changes. Dynamics AMO provides both proactive and reactive support for Microsoft Dynamics and its associated environments. Your dedicated Dynamics Support Quartet has the product knowledge and technical expertise to help you to keep your systems up and running. Hotfixes, service packs, performance tuning, and systems administration at the level you need. Support from a dedicated and consistent team of people that you know and that know you. Use low subscription pricing and low extended hourly pricing when necessary. Support your business with your time, delivered your way.
IMPROVE
Improve, Extend, and Enhance Microsoft Dynamics functionality to improve your business
Predictable low subscription pricing and low pre-negotiated hourly pricing make improving your system affordable and manageable. Your Dynamics Solution Quartet has experience working with you and understanding how your company does things. The quartet is able to recommend paths forward in your journey of continuous business improvement using Microsoft Dynamics. Extending functionality, data cleanup, automating manual process, adding new ISV modules, or simply modifying existing reports and screens for ease of use. Improve with a dedicated and consistent team of people that you know and that know you. Use low subscription pricing and low extended hourly pricing when necessary. Improve your business with your time, delivered your way.
TRANSFORM
Transform your business processes with Microsoft Dynamics as the digital transformation engine.
Make giant strides forward by re-looking at your business through digital transformation. Use your existing Microsoft Dynamics as the digital transformation engine to redefine productivity, reinvent business process, empower employees and delight customers. DynamicsAMO’s Workload CTOs will help you to transform with implement industry best practices and your own secret sauce to create competitive business advantage. Transform with a dedicated and consistent team of people that you know and that know you. Use low subscription pricing and low extended hourly pricing when necessary. Transform your business with your time, delivered your way.
10 Reasons why is it hard to get good support from consulting firms?
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The consulting firm business model is based on getting big new clients, high utilization rates, and selling and implementing software.
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The best consultants are the first ones picked to go onto the next job.
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The best consultants want to work on the latest product (the newest job).
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Consultant performance reviews are weighted heavily on consulting billable hours. It is hard to get a lot of billable hours on support jobs because the work is choppy.
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By the time an implementation is complete, the customer is tired of the consultants and the consultants are tired of the customer.
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Juniors or difficult to staff people are usually the people that do support. Difficult to staff may mean that travel does not suit them.
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The consulting company could be criticized for rethinking prior decisions or designs.
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Change Management is difficult and the consultants often have to be the bad guy in forcing trade-off compromises required to get the system live. It is difficult to switch personas afterwards.
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The project was already way over budget. It is hard to reward the consulting firm that went over-budget with a bunch of new work even if the excess was not their fault.
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Continuity. It is hard for consulting firms to return the same consultants to the customers where they worked. This is frustrating for everyone. The customer feels like they are being treated as second class citizens and the consulting firm has very little discretion within their utilization-driven business model.
Ideal Customer Profiles
Built for purpose DynamicsAMO is built for Application Management Outsourcing (AMO). Our purpose is to help companies to achieve more value from their existing investment in Microsoft Dynamics and its Microsoft infrastructure. We have no internal conflict or trade-off decisions to make about whether our people should be on new implementations, which ERP or CRM products they should be working on, or even about hourly or fixed-price jobs are most profitable,
Cross-functional Teams We signed-up for this. Each member of our team wants to be supporting, improving, and transforming companies that use Microsoft Dynamics. Each team member understands their importance because they work directly with customers as members of cross-functional teams, Trio (3-person for Dynamics AX/CRM) or Quartet (4-person teams for Dynamics 365). Each team has the combination of skills to support anything Dynamics. This empowerment of comprehensive cross-functional teams creates direct accountability to solve problems and delight customer.
This Time Its Personal Because you work consistently with the same people, your relationship becomes much more personal. This personal relationship increases trust and personal responsibility. People work best when they care and understand the people that they are working with.
Industry CTO. Dynamics Support Quartets are themselves supported by solution set experts, called Industry CTOs. Their job is to know everything about how Dynamics is used for their industry. They wake up every morning and go to bed every night thinking about how to use Microsoft Dynamics to support, improve, and transform Manufacturing, Professional Services, Distribution or Financial Services industry companies. They understand the industry applications and business workloads across Dynamics products, their modules and the ISV community. The industry CTOs are a resource to the Quartets and the customers they serve. Industry CTO are able to help you to construct the road map that gets you from where-you-are to where-you-need-to-be.
Maximum Flexibility Your time, your way. You can spread your subscription across the team in whatever fashion that you want from month to month. You can decide to exceed your subscription and simply pay a low pre-negotiated hourly rate. One month you may find that you need a lot of programming while on another month you may need help closing the books or researching new ways to route or cost manufactured products. No problem. Your time. Your way.
SUBSCRIPTION PROGRAMS
Maximum Flexibility One monthly price Dedicated Dynamics Quartet Your time – your way
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TOPAZ
Our least expensive plan. Commonly used for support, bandwidth on demand, and as assurance that people will be available during peak periods. Availability of skills that no one, two, or three people would have. All at a predictable low monthly price with a lock-in price for additional time.
EMERALD
Provides a solid week-per-month of support across all disciplines. Availability of skills that no one, two, or three people would have. All at a predictable low monthly price with a lock-in price for additional time.
SAPPHIRE
The equivalent of a half-time person each month but with the variety of skills that no one, two, or three people would have. All at a predictable low monthly price with a lock-in price for additional time.
DIAMOND
Like having a full-time person to help you all month long but with the variety of skills that no one, two, or three people would have. All at a predictable low monthly price with a lock-in price for additional time.
DOUBLE DIAMOND
Like having two full-time people to help you all month long but with the variety of skills that no one, two, or three people would have. All at a predictable low monthly price with a lock-in price for additional time.
